At Khana Garam, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how it is used, and the measures we take to protect it. Our goal is to be as transparent as possible, while also ensuring that our users — including customers, vendors, and delivery partners — understand how their data is treated when they interact with our platform.
Khana Garam is committed to building a trusted and reliable platform where people can enjoy the warmth of homemade meals from home kitchens around their neighbourhood. As part of our operations, we collect various types of information to ensure smooth functionality and personalized experiences. This document may not be the most exciting thing you read today, but it is essential. We encourage you to take a moment to read through it — maybe even with a hot plate of food from Khana Garam in front of you!
Information We Collect
We collect information that you provide directly to us, such as when you register, place an order, sign up as a vendor, or use our delivery services. This includes but is not limited to:
- Personal Identification Information: Name, email address, phone number, and profile image.
- Address Details: Your delivery address and/or pickup location.
- Payment Information: Though we don’t store your card or banking details, we process payments securely through third-party payment processors.
- Vendor KYC Details: Vendors must submit identity verification documents like Aadhaar, PAN, and a recent utility bill or rent agreement.
- Location Information: Delivery drivers may share their live location with us for routing and order tracking purposes.
- Usage Information: We collect data about how you interact with our platform — what pages you view, the links you click, and your general browsing behavior. This helps us improve our service, and let’s be honest, it makes our tech team feel useful.
Why We Collect Your Data
We gather data for multiple purposes, most of which are pretty standard, but we’ll spell them out in long form just so our lawyers can sleep better at night:
To facilitate orders and deliveries in a safe and timely manner.
To personalize your experience and recommend meals based on your past orders (we won’t judge you for loving butter chicken five nights in a row).
To verify vendors’ identities through KYC procedures and ensure only genuine home cooks are on our platform.
To manage payouts and commissions for vendors, including issuing weekly payments.
To send order updates via SMS, WhatsApp, or email — because no one likes waiting for food in silence.
To troubleshoot issues, debug errors, and ensure the app works smoothly even during rush hours and festive food storms.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who We Share Your Data With
We don’t sell your personal information — that’s not our business. However, we may share your data with trusted third-party service providers who help us do things like:
- Process payments (so your card gets charged and your food gets cooking)
- Verify KYC documents using secure identity APIs
- Communicate via WhatsApp or SMS for order updates and delivery tracking
- Assign deliveries to the closest available driver within your delivery radius
All third parties are required to adhere to strict confidentiality agreements, and we make sure they don’t go off snooping around.
Data Storage & Retention
Your data is stored on secure servers with encryption protocols in place. KYC documents are stored in encrypted form and only accessible by authorized personnel. Order history, preferences, and contact details are stored as long as you have an account — or until we start a diet and shut everything down (not happening anytime soon, we love food too much).
We regularly audit and delete inactive or unnecessary data. However, some information may be retained for legal or compliance reasons — like if someone forgets they still owe us for that extra gulab jamun.
Cookie Policy (a.k.a. The Not-So-Tasty Kind)
We use cookies. Not the edible kind, unfortunately. These small data files help our website remember you — your login status, what you added to your cart, your location (so we know where to send the food), and other minor but useful bits of data.
You can disable cookies in your browser settings, but some parts of the site might not function properly — and nobody wants to be stuck halfway through checkout.
Your Rights
As a user of Khana Garam, you have rights — not just to delicious food, but also over your data:
- You can access or update your personal details at any time.
- You can delete your account, and we will remove your data unless it’s required by law to keep some of it.
- You can request to see what data we’ve stored about you — but be warned, it might be a long list of biryani orders.
To exercise any of these rights, please contact us at support@khanagaram.com. Our team will respond quickly, usually faster than your average thali delivery.
Children’s Privacy
Our platform is not intended for children under 18. If you’re a minor, please ask your parent or guardian to place the order for you. And if you’re a parent who just found out your kid used your card for 15 samosas — sorry about that.
Changes to This Policy
We may update this Privacy Policy from time to time — usually when our legal team says so, or when we add new features that require more clarity. The date at the top will tell you when it was last revised.
We recommend checking this page once in a while, especially if you’re curious about how your favorite food delivery app handles data.
Contact Us
Have questions, concerns, or just want to say hi? You can reach us at:
📧 support@khanagaram.com
📞 +918433633797
🌐 www.khanagaram.com